Shipping policy

 

We strive to make your shopping experience with us seamless, satisfying and exciting. When placing an order with us, please know that we take the utmost care and responsibility in making sure your order is fulfilled quickly, accurately and that you’re completely happy.

Order Confirmation:
When you place your order, you will receive an order confirmation by e-mail. This means that your order has been received and is processing. As soon as we receive your order, we make sure that the item(s) you ordered are in stock and ready for shipment. If your item is on backorder or unavailable, we will reach out to you and let you know.

Lead Times:
Every product page shows that item's lead time. Most toys and smaller items ship from the manufacturer within 3–7 business days. Furniture typically ships in 2–4 weeks, and a few items take 4–8 weeks. If there is ever a delay with your order, we will contact you right away with an updated ship date.

Order Shipment:
Your order ships directly from the manufacturer within the lead time shown on each product page. We will send you tracking information to the e-mail address you provided at checkout as soon as it ships. If anything delays your order, we will let you know right away. Questions about an order? Email us at info@sevensensorytoys.com.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors with the shipping address will cause delays in transit times, lost or returned orders. We will not reship the order until we receive the original order back.

Shipping Rates:
Shipping is calculated at checkout based on what you order and where it is going. See our shipping rates for details. Alaska, Hawaii and international shipments are quoted individually.

Freight (Truck) Deliveries:
Large furniture ships by freight truck with liftgate delivery. When the driver arrives, count the boxes and check each one for damage before signing. Write any damage or missing boxes on the delivery receipt, take photos, and email them to info@sevensensorytoys.com right away so we can file a claim with the carrier.