Shipping & Returns
Shipping
We strive to make your shopping experience with us seamless, satisfying and exciting. When placing an order with us, please know that we take the utmost care and responsibility in making sure your order is fulfilled quickly, accurately and that you’re completely happy.
Shipping rates
Shipping is calculated at checkout based on what you order and where it's going. Most items ship directly from the manufacturer.
- Toys, sensory tools and smaller items: standard shipping from $9.95, based on your order total.
- Furniture that ships by UPS: priced by total weight and region (East, Central or West). For example, a 30 lb cabinet ships for $45–$85.
- Large furniture that ships by freight truck: a flat rate per order by region, starting at $275. Liftgate delivery is included.
Alaska, Hawaii, very large orders and international shipments are quoted individually. Request a quote and we'll email you exact freight to your location. Ordering by purchase order? Freight is included on your quote.
Order Confirmation:
When you place your order, you will receive an order confirmation by e-mail. This means that your order has been received and is processing. As soon as we receive your order, we make sure that the item(s) you ordered are in stock and ready for shipment. If your item is on backorder or unavailable, we will reach out to you and let you know.
Lead Times:
Every product page shows that item's lead time. Most toys and smaller items ship from the manufacturer within 3–7 business days. Furniture typically ships in 2–4 weeks, and a few items take 4–8 weeks. If there is ever a delay with your order, we will contact you right away with an updated ship date.
Order Shipment:
Your order ships directly from the manufacturer within the lead time shown on each product page. We will send you tracking information to the e-mail address you provided at checkout as soon as it ships. If anything delays your order, we will let you know right away. Questions about an order? Email us at info@sevensensorytoys.com.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors with the shipping address will cause delays in transit times, lost or returned orders. We will not reship the order until we receive the original order back if these errors occur.
Returns
We know that returns are part of shopping. Your satisfaction and happiness is our top priority, so even though you may need to return an order from time to time, we’re still committed to providing you with the best customer service and care. That is why we offer a 30-day return policy. Please read below to find out about our process and conditions.
Cancellations & Order Changes:
Once an order is placed, the gears start to move and it begins processing. If you realize that you placed the order by mistake, changed your mind or there is any other reason that you want to cancel the order, please let us know as soon as possible. Once an order ships from the manufacturer, we cannot stop it. It will have to be delivered, then returned and all associated fees will be incurred by the customer.
If you change your mind after placing an order and want to change your order, we will try our best to accommodate your request. If the order is past the point of change, you are subject to the same terms as a cancelled order (above). Please be sure to review your order before purchasing.
Returns:
Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. Special Order items built to customer specifications are not returnable.
Please contact us for a return authorization (RMA). Do not send back your order to the return address on the box before contacting us. It will not be accepted for return. No merchandise will be accepted without prior authorization and a valid return authorization number. Please contact us at info@sevensensorytoys.com for an RMA number. No returns will be accepted after 30 days.
A 25% restocking fee will be incurred, no refund on shipping charges and customer is responsible for return shipping. All credits or refunds are issued upon return and inspection of received merchandise. No refunds or exchanges will be accepted for products returned to us damaged. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery will not be accepted for a refund.
Refunds (if applicable):
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus any applicable fees), and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Freight (Truck) Deliveries:
Large furniture ships by freight truck. When the driver arrives, count the boxes and check each one for damage before signing. Write any damage or missing boxes on the delivery receipt, take photos, and email them to info@sevensensorytoys.com right away so we can file a claim with the carrier. Signing for a delivery without noting damage can make a freight claim difficult.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it by taking a picture when accepting delivery. If your item(s) do arrive damaged, please send photos to info@sevensensorytoys.com and we will issue an insurance claim on your behalf.
If merchandise arrives damaged, missing parts, different from what you order or there is something wrong with it, please note the issue, take a picture and contact us at info@sevensensorytoys.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.